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      FAQ

      Our customer service center is available 24/7.
      Our skilled staff will answer any question you might have.
      Dial 03-7740916

      How much does it cost?

      We make an effort to charge as minimum as possible, to make the service accessible to everyone.

      The service costs ILS 5 – ILS 10 per hour, depending on the rental location.

      The most updated information appears on-screen – during the rental process, and additional details are displayed in the terminal.

      How do I rent?

      The rental process is simple and easy: users tap “Wheelchair Rental”, approve the Terms of Use, enter their credit card, and input a phone number (see full details under ‘How it Works’).

      What credit cards do you accept?

      Our stations accept VISA, Mastercard, and Diners.

      Why can’t I rent a wheelchair with cash?

      Credit card billing allows us to manage wheelchair sharing and ensure the user’s commitment to return the wheelchair when they are done using it, so it will be waiting for the next user when they arrive.

      How do I return the wheelchair?

      On-screen, tap “Return Wheelchair”, and follow the instructions.

      The process will ask you to input the wheelchair’s number (the 4 digits below the armrests), fold the wheelchair, and return it to the station number displayed on-screen.

      Can I return a wheelchair to another station?

      In case there are additional stations nearby in the rental location, the wheelchair can be returned in another station.

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